• This product is covered by a five (5) year or 25,000 hours of operation installed warranty against manufacturing faults and defects, provided that:
• The product is properly installed, and installation is consistent with the manufacturer’s instructions, and is installed by suitably trained and qualified installer.
• The product is not subjected to any unauthorized modifications.
• The product is only used for the purpose of illumination, in line with its designated purpose or the designated purpose of a luminaire of its general type.
• The product use is in normal conditions and not exceeding a total of 25,000 hours over the warranty period.
• Any faults or defects attributable to the misuse, abuse, accident or non-observance of the manufacturer’s instructions on the part of the user are specifically excluded.
• Where a battery product is installed, the warranty period covers 12 months.
• Where a product where integral control is installed, the warranty period covers five (5) years for the sensor technology only.
• Where a third party component is installed within, or as part of, a Sunled fixture, the warranty period is as dictated by the Original Equipment Manufacturer of the third party component.
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Warranty
5 Year Installed Lighting Warranty
With your new Sunled installation comes the quality assurance provided by the five (5) year or 25,000 operational hour Warranty (the “Warranty”)
Phone contact (917) 563 7078 The warranty is offered to you by Sunled Industries LLC of 14210A Roosevelt Ave, Flushing NY 11354
Subject to the terms of this document, Sunled warrants to the owner of the Installation that Sunled will repair or replace, without charge Lighting product (the “Product”) if the Product fails due to any manufacturing defect during the first five (5) years or 25,000 hours of operation following initial installation.
This Warranty applies from the date of invoice for a period of five (5) years or 25,000 hours of operation thereafter subject to the conditions set in this Warranty
Terms and Conditions
- Damage caused by acts of god, or other incidents /occurrences beyond the control of Sunled, including without limitation, fire, theft, storms, floods.
- Damage caused by water or other forms of moisture being absorbed by the LED light fitting.
- Damage caused by chemical impact or other abuse including environmental factors, improper cleaning solutions, damage from leaving substances such as bleach on the product.
- Damage or problems caused by the use of an accessory, component or equipment not supplied by Sunled.
Sunled do not cover freight charges (including insurance) or travelling cost for repairs performed outside the area normally serviced by Sunled or an authorised repair agent.
- Goods that prove defective within the Warranty Period by reason of improper workmanship or faulty material, we may, at our own discretion, either repair or replace the Goods without charge.
- This warranty does not cover any cost related to removal, or reinstallation of the replaced or repaired item. Any parts of the Goods replaced during repairs or any product replaced remain the property of the Sunled Industries.
- In the event of the Goods being replaced during the Warranty Period, the warranty on the replacement Goods will expire on the same date as the Warranty Period of the original Goods they are replacing.
This warranty commences from the date of purchase from the point of purchase from Sunled Industries LLC. The details of the point of purchase, as well as all contact information for warranty claims and queries, are detailed below:
Contact: Customer Service Department. Sunled Industries LLC.
Address: 14210A Roosevelt Ave, NY 11354
Phone (917) 563 7078
Email info@sunledind.com
The customer claim process is as follows:
- The customer can lodge a claim through the wholesaler from where goods were purchased.
- The wholesaler/customer must complete the online Warranty Claim Request via the lumexlighting.com.au website.
- If accepted as a valid claim within the terms as described in this document, Sunled will provide an equivalent replacement product.
- If goods are to be returned, Sunled will arrange the pickup and return of faulty goods to our warehouse through the wholesaler for further investigation.
- If the claim is rejected, the customer will be provided with a full explanation and if requested the goods will be returned.
In this warranty:
- Consumer Law means the consumer law set out in Schedule 2 to the Competition and Consumer Act 2010.
- Goods mean the product or equipment that was purchased in the US.
- Manufacturer, We or us means Sunled Industries LLC
- Supplier means the authorized distributor or the licensed electrical contractor that sold you the Goods.
- You means you, the original end-user purchaser of the Goods.
